:root{--bg: #ffffff;--sidebar: #f8fafc;--hover: #f1f5f9;--border: #e2e8f0;--text: #0f172a;--muted: #64748b;--accent: #2563eb;--accent-strong: #1d4ed8;--accent-soft: #eff6ff;--chart-bar: #2563eb;--ok: #15803d;--warn: #b45309;--bad: #b91c1c;--radius: 8px;--font: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;--mono: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;color-scheme:light}*{box-sizing:border-box;margin:0;padding:0}html,body{background:var(--bg)}body{color:var(--text);font:14px/1.5 var(--font);-webkit-font-smoothing:antialiased}button,input,select{font:inherit;color:inherit}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.app{display:grid;grid-template-columns:220px minmax(0,1fr);min-height:100vh}.sidebar{background:var(--sidebar);border-right:1px solid var(--border);display:flex;flex-direction:column;gap:8px;padding:20px 12px;position:sticky;top:0;height:100vh}.brand{font-weight:700;font-size:16px;padding:0 10px 16px}.brand small{display:block;font-weight:500;font-size:12px;color:var(--muted)}.nav{display:flex;flex-direction:column;gap:2px;flex:1}.nav-item{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:6px;color:var(--text);border:0;background:none;cursor:pointer;text-align:left;width:100%}.nav-item:hover{background:var(--hover);text-decoration:none}.nav-item--active{background:var(--accent-soft);color:var(--accent);font-weight:600}.nav-item svg{width:18px;height:18px;flex:none;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.sidebar-backdrop{display:none}.main{min-width:0;display:flex;flex-direction:column}.topbar{display:flex;align-items:center;gap:12px;padding:12px 24px;min-height:57px;border-bottom:1px solid var(--border);background:var(--bg);position:sticky;top:0;z-index:5}.topbar h1{font-size:18px;font-weight:600;flex:1;min-width:0}.menu-btn{display:none}.updated{display:flex;align-items:center;gap:8px;color:var(--muted);font-size:13px;white-space:nowrap}.user{color:var(--muted);font-size:13px}.content{padding:24px;display:grid;gap:20px;align-content:start}.loading{padding:40px 24px;color:var(--muted)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid var(--border);background:#fff;border-radius:6px;padding:7px 14px;cursor:pointer}.btn:hover{background:var(--sidebar)}.btn:disabled{opacity:.6;cursor:default}.btn--small{padding:3px 10px;font-size:13px}.btn--primary{background:var(--accent);border-color:var(--accent);color:#fff;font-weight:500}.btn--primary:hover{background:var(--accent-strong)}.btn--danger{background:var(--bad);border-color:var(--bad);color:#fff;font-weight:500}.btn--danger:hover{background:#991b1b}.btn--block{width:100%}.icon-btn{border:0;background:none;font-size:20px;line-height:1;padding:4px 8px;border-radius:6px;color:var(--muted);cursor:pointer}.icon-btn:hover{background:var(--hover)}.seg{display:inline-flex;border:1px solid var(--border);border-radius:6px;overflow:hidden;flex:none}.seg button{border:0;background:#fff;padding:4px 10px;cursor:pointer;font-size:13px}.seg button+button{border-left:1px solid var(--border)}.seg button[aria-pressed=true]{background:var(--accent);color:#fff}.input,.select{border:1px solid var(--border);border-radius:6px;padding:7px 10px;background:#fff;min-width:0;width:100%}.card{border:1px solid var(--border);border-radius:var(--radius);background:#fff;min-width:0}.card-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 16px;border-bottom:1px solid var(--border)}.card-head h2{font-size:14px;font-weight:600}.card-actions{display:flex;align-items:center;gap:8px;font-size:13px}.card-body{padding:16px}.card-flush{padding:0}.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px}.stat{padding:16px}.stat-label{color:var(--muted);font-size:13px}.stat-value{font-size:26px;font-weight:600;margin-top:4px;font-variant-numeric:tabular-nums}.stat-sub{color:var(--muted);font-size:12px;margin-top:2px}.grid-2{display:grid;grid-template-columns:minmax(0,2fr) minmax(0,1fr);gap:20px}.stack{display:grid;gap:16px}.muted{color:var(--muted)}.mono{font-family:var(--mono);font-size:12px;overflow-wrap:anywhere}.empty{color:var(--muted);padding:24px 16px;text-align:center}.table-wrap{overflow-x:auto}.table{width:100%;border-collapse:collapse;font-size:13px}.table th{text-align:left;font-weight:500;color:var(--muted);padding:10px 16px;border-bottom:1px solid var(--border);background:var(--sidebar);white-space:nowrap}.table td{padding:10px 16px;border-bottom:1px solid var(--border);white-space:nowrap}.table tr:last-child td{border-bottom:0}.table .num{text-align:right;font-variant-numeric:tabular-nums}.table td.wrap{white-space:normal;min-width:240px}.table tr.clickable{cursor:pointer}.table tr.clickable:hover td{background:var(--sidebar)}.dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px;vertical-align:middle;background:var(--muted)}.dot--ok{background:var(--ok)}.dot--warn{background:var(--warn)}.dot--bad{background:var(--bad)}.badge{display:inline-block;padding:1px 8px;border-radius:999px;font-size:12px;font-weight:500;background:var(--hover);color:var(--text)}.badge--ok{background:#dcfce7;color:#166534}.badge--warn{background:#fef3c7;color:#92400e}.badge--bad{background:#fee2e2;color:#991b1b}.notice{border:1px solid;border-radius:6px;padding:10px 14px;font-size:13px}.notice--warn{background:#fffbeb;border-color:#fde68a;color:#92400e}.notice--bad{background:#fef2f2;border-color:#fecaca;color:#991b1b}.notice--ok{background:#f0fdf4;border-color:#bbf7d0;color:#166534}.issues{list-style:none;display:grid;gap:6px}.facts{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px 24px}.facts dt{color:var(--muted);font-size:12px}.facts dd{overflow-wrap:anywhere}.facts strong{color:var(--warn);font-weight:600}.filters{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.filters .select{width:auto}.filters .search{flex:1 1 220px;width:auto}.drawer-backdrop{position:fixed;inset:0;background:#0f172a4d;z-index:20}.drawer{position:fixed;top:0;right:0;bottom:0;width:min(440px,100vw);background:#fff;border-left:1px solid var(--border);box-shadow:-8px 0 24px #0f172a14;z-index:21;display:flex;flex-direction:column}.drawer-head{display:flex;align-items:center;justify-content:space-between;padding:14px 20px;border-bottom:1px solid var(--border)}.drawer-head h2{font-size:16px;font-weight:600}.drawer-body{padding:20px;overflow-y:auto;display:grid;gap:16px;align-content:start}.kv{display:grid;grid-template-columns:130px 1fr;gap:8px 12px;font-size:13px}.kv dt{color:var(--muted)}.kv dd{overflow-wrap:anywhere}.chart-wrap{position:relative}.chart{display:block;width:100%;height:auto}.chart .grid{stroke:var(--border);stroke-width:1}.chart .baseline{stroke:#cbd5e1;stroke-width:1}.chart .axis-text{fill:var(--muted);font-size:11px}.chart .bar{fill:var(--chart-bar)}.chart .bar-label{fill:var(--text);font-size:11px}.chart .hit{fill:transparent}.chart .hit:hover,.chart .hit:focus-visible{fill:#0f172a0a}.chart .hit:focus-visible{outline:2px solid var(--accent);outline-offset:-2px}.tooltip{position:absolute;top:4px;transform:translate(-50%);background:#fff;border:1px solid var(--border);border-radius:6px;box-shadow:0 4px 12px #0f172a1a;padding:6px 10px;display:flex;flex-direction:column;font-size:12px;color:var(--muted);pointer-events:none;white-space:nowrap;z-index:2}.tooltip strong{color:var(--text);font-size:13px}.form{display:grid;gap:16px;max-width:640px}.field{display:grid;gap:6px}.field-label{font-size:13px;font-weight:500}.field-hint{font-size:12px;color:var(--muted)}.field-row{display:grid;grid-template-columns:1fr 120px;gap:12px}.call-panel{display:flex;align-items:center;gap:16px;flex-wrap:wrap}.call-status{display:flex;align-items:center;color:var(--muted)}.transcript{display:grid;gap:8px;max-height:60vh;overflow-y:auto}.msg{display:grid;grid-template-columns:64px 64px 1fr;gap:12px;font-size:13px}.msg-at{color:var(--muted);font-variant-numeric:tabular-nums}.msg-who{font-weight:600;text-transform:capitalize}.msg--agent .msg-who{color:var(--accent)}.msg--you .msg-who{color:var(--ok)}.msg--line{color:var(--muted);font-style:italic}.login{min-height:100vh;display:grid;place-items:center;padding:16px;background:var(--bg)}.login-card{width:min(380px,100%);border:1px solid var(--border);border-radius:12px;padding:32px;display:grid;gap:16px}.brand-name{font-weight:700;color:var(--accent)}.login-card h1{font-size:20px;font-weight:600;margin-top:4px}@media(max-width:1024px){.grid-2{grid-template-columns:minmax(0,1fr)}}@media(max-width:767px){.app{grid-template-columns:minmax(0,1fr)}.sidebar{position:fixed;left:0;top:0;bottom:0;width:240px;z-index:30;transform:translate(-100%);transition:transform .2s ease}.sidebar--open{transform:none}.sidebar-backdrop{display:block;position:fixed;inset:0;background:#0f172a4d;z-index:25}.menu-btn{display:inline-flex}.topbar{padding:10px 16px;flex-wrap:wrap}.user{display:none}.content{padding:16px}.field-row{grid-template-columns:minmax(0,1fr)}.msg{grid-template-columns:minmax(0,1fr);gap:2px}.kv{grid-template-columns:minmax(0,1fr)}}